FAQ

1. Do you ship internationally?
→ No, we currently ship only within the United States.

2. Is shipping free?
→ Yes, all U.S. orders qualify for free standard shipping.

3. How long does delivery take?
→ Processing: 1–2 business days
→ Shipping: 3–4 business days

4. Can I return an item?
→ Yes, returns are accepted within 7 days of receiving the item if it meets return conditions.

5. Can I exchange an item?
→ Yes, exchanges are accepted within 10 days.

6. How long will it take to receive a refund?
→ Refunds are processed within 5–10 business days after inspection of the returned items.

7. How do I contact customer service?
→ Phone: 330-621-1322
→ Email: contact@alantaylorcompany.com

8. What if my package is lost or damaged?
→ Contact our support team immediately. We will work with the carrier to resolve the issue or provide a replacement if eligible.